Refund policy

🌐 Website Version – Returns & Refunds Policy

Returns & Refunds Policy

At Custom Golf Bags Australia, every product is uniquely crafted to match your specifications — from golf bags and umbrellas to hats and ball markers. Because your items are custom-made and tailored exclusively to you, we have a clear and fair returns policy in place.

Custom Orders Are Final

Once a design has been reviewed and approved, and production has commenced, your order becomes non-refundable and non-exchangeable. All custom items are made-to-order and cannot be resold or repurposed.

Design Approval Process

To ensure you’re completely satisfied:

We supply mockups and detailed design specifications before production begins.
Production only starts after written or digital approval has been received.
By approving the design, you accept responsibility for all content and customisation choices.

Damaged or Faulty Items

We stand behind the quality of our work. If your item arrives:

Damaged,
Faulty, or
Not matching your final approved design,
please contact us within 5 business days of receiving your order.

If verified, we’ll arrange for a repair, replacement, or remake — at our cost. Return shipping (if required) will also be covered by us.

Exclusions

We do not accept returns or refunds for:

Change of mind after approval,
Minor variations in colour, texture, or size due to manufacturing tolerances,
Errors present in the approved design file,
Shipping delays caused by courier services or external factors.

Our Promise

We're passionate about creating customised products that reflect your style and elevate your game. We work closely with you throughout the process to ensure you receive exactly what you approved — no surprises, no shortcuts.

Let us know if you have any concerns — we’re here to help!

Returns
We are a custom business and sometimes our delivery may go over 90 days due to the volume of orders. We do not give refunds because of the time delay due to your own individual custom logo being on the bag which voids our attempt to re sell the bag.

Our policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange as explained above.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at enquiry@cgba.com.au.

Shipping
To return your product, you should mail your product to: Suite 305/237 Scottsdale Drive Robina QLD 4226, Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.